Returns & Refunds
Thank you for shopping MaOma. Once an order has shipped, we do not accept returns or exchanges unless the item is damaged.
Canceling An Order
Although we do not accept any returns or exchanges, you may cancel an order before it ships from our facility if it has not been packed or staged for shipping.
Please see more here:https://www.ma-oma.com/cancellation.
Damaged or Defective
ProductsDamaged or defective products may be returned to MaOma after contacting info@ma-oma.com. Please submit photo images of the damaged or defective product.The tracking shows the package was delivered but I didn’t receive my package.
What if I have a lost or stolen package?
When completing an order, the customer must provide a safe and accurate address for delivery. Once an order has shipped, MaOma is not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.