Domestic Shipping Lead Time: All orders have a 1-3 business day lead time upon receipt of order. Shipping method applies after order has shipped. Orders placed during a holiday or promotion will have an approximate lead time of 3-5 business days upon receipt of order. Shipping method applies after order has shipped. If you have any questions regarding our Return Policy, practices, or your use of our site or applications, please contact us at info@ma-oma.com. International Delivery: Please email info@ma-oma.com for a shipping quote and estimated delivery time. Thank you.

Once an order has shipped, we do accept returns or exchanges if the order arrives damaged.

Damaged or defective products may be returned to MaOma after contacting info@ma-oma.com. Please submit photo images of the damaged or defective product.

Standard delivery UK: £3 Free shipping: For orders over £25 International Delivery: Please email info@ma-oma.com for a shipping quote and estimated delivery time. Thank you.

The tracking shows the package was delivered but I didn’t receive my package. What if I have a lost or stolen package? When completing an order, customer must provide a safe and accurate address for delivery. Once an order has shipped, MaOma is not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.

Although we do not accept any returns or exchanges, you may cancel an order before it ships from our facility if it has not been packed or staged for shipping. Please see more here:https://www.ma-oma.com/cancellation.

Please contact the store you purchased from for a return or exchange. We are unable to provide a return or exchange for a purchase made through a retailer.